Managed Print Specialist

4 days ago


Baltimore, Maryland, United States Northrop Grumman Full time
Company Overview:

Northrop Grumman is a pioneering company at the forefront of technological advancements. With a rich history of innovation, we continue to shape the future through our work in Information Technology.

We are committed to hiring and retaining a diverse workforce, and we strive to create an inclusive environment where employees can thrive.

Salary Range: $75,700 - $113,500

The salary range for this position reflects the scope and responsibilities of the role, as well as the candidate's experience, education, skills, and current market conditions.

Job Description:

This role involves providing responsive quality customer service and support for Managed Print Services (MPS). The successful candidate will be the key focal point for MPS in Baltimore, MD, and surrounding locations.

Key duties include participating in facilities meetings, supplier oversight, and coordination of installation, move, and removal activities.

In addition, the candidate will perform analysis of customer requirements, recommend options to meet requirements, and be responsible for storage media destruction and accountability.

The role also involves monitoring and communication to maintain/improve Service Level performance, as well as participating in process documentation, knowledge base content, and customer communication materials as needed.

Required Skills and Qualifications:

To be successful in this role, candidates must have at least 2 years of relevant experience with a Bachelor's Degree, or 4 years of relevant experience with an Associate's Degree, or 6 years of relevant experience with a High School Diploma/GED, or a relevant Master's Degree with 0 years of experience.

Candidates must also have experience and understanding of IT Service Delivery, as well as an understanding of enterprise print devices and services.

Knowledge of Managed IT services and tools, data analysis and reporting experience using Excel, and understanding of Agile methods are also required.

Benefits:

As an employee of Northrop Grumman, you will be eligible for a discretionary bonus in addition to your base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Employees may also be eligible for Long Term Incentives, in addition to a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays, and paid time off (PTO) for vacation and/or personal business.

Estimated Salary: $90,000 per year

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