Tech Service Lead

1 week ago


Baltimore, Maryland, United States Canon Full time
About the Role

We are seeking a Tech Service Lead to oversee our team of field service technicians in maintaining Canon/Oce products and services. The ideal candidate will have 7 years of related experience and management of typically two or more regular full-time employees.

Key Responsibilities:
  • Create operating plans to achieve service business objectives of machine performance, revenue, and expense control.
  • Manage a team of technicians that support our hardware and software.
  • Handle special projects as assigned.
  • Work closely with Sales and Customers to achieve a high level of customer satisfaction.
Your Impact

This role requires strong leadership, business influence, and acumen skills. You will be responsible for addressing and resolving customer issues to achieve total customer satisfaction while supporting the policies and procedures of the department and company.

About You

We are looking for candidates with a Bachelor's degree in a relevant field or equivalent experience. Previous management or supervisory experience is preferred, as well as hands-on field technical experience with digital and/or electromechanical technology.

Benefits

The estimated salary range for this position is $77,180.00 - $105,980 annually. This role is eligible for a transportation allowance. We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Company Overview

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. Our parent company, Canon Inc., earned approximately $30.4 billion in global revenue in 2020 and ranks third overall in U.S. patents granted in 2020.



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