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Managed Print Solutions Specialist

1 month ago


Baltimore, Maryland, United States Northrop Grumman Full time

Company Overview

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At Northrop Grumman, we strive to be at the forefront of technological advancements, pushing boundaries and inventing the future. Our pioneering spirit drives us to tackle complex challenges, making history in the process.

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Salary

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The estimated salary range for this position is $75,700 - $113,500 per year. This figure is based on national averages and may vary depending on individual factors such as experience, education, and location.

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Job Description

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This role involves providing responsive quality customer service and support for Managed Print Services (MPS). As the key MPS focal point, you will be responsible for ensuring seamless operations, identifying areas for improvement, and implementing solutions to meet customer needs.

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Key Responsibilities:

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  • Participate in facilities meetings to discuss installation, move, and removal activities">
  • Analyze customer requirements and recommend options to meet their needs">
  • Oversee storage media destruction and accountability processes">
  • Monitor and communicate Service Level performance metrics">
  • Contribute to process documentation, knowledge base content, and customer communication materials">