Service Delivery Manager for High-End Printing Operations

1 week ago


Baltimore, Maryland, United States Canon Solutions America, Inc. Full time
Job Summary:

As a seasoned leader, we are seeking a Service Delivery Manager to spearhead our high-end printing operations. Reporting directly to the Director of Field Services, this individual will oversee a team of skilled technicians responsible for maintaining and servicing Canon/Oce products across the US.

About the Role:

This is an exceptional opportunity to join a dynamic team dedicated to delivering exceptional customer experiences. As a Service Delivery Manager, you will be responsible for:
  • Leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards
  • Developing and executing operating plans to achieve service business objectives, including machine performance, revenue growth, and expense control
  • Collaborating closely with Sales and Customers to ensure seamless communication and outstanding customer satisfaction
  • Maintaining accurate records and reports on team performance, customer interactions, and technical issues

About You:

We are looking for a highly motivated and experienced professional with a proven track record in leadership and management. The ideal candidate will possess:
  • A Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related experience, including 2+ years of supervisory experience
  • Extensive knowledge of document management technology and the high-end printing industry
  • Excellent communication, time management, and negotiation skills
  • A strong ability to lead by example, inspire confidence, and foster a collaborative team environment

What We Offer:

Cannon Solutions America, Inc. offers a competitive compensation package, including an estimated base salary range of $77,180 - $105,980 annually, comprehensive benefits, and opportunities for professional growth and development.

Equal Opportunity Employer:

We value diversity and inclusion at Cannon Solutions America, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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