Field Service Operations Manager

7 days ago


Baltimore, Maryland, United States Canon Solutions America, Inc. Full time
About the Role

As a Field Service Operations Manager, you will be responsible for leading a team of field service technicians in maintaining Canon/Oce products and services to meet company standards and achieve high customer satisfaction.

Your Impact
  • Manage a team of technicians supporting hardware and software.
  • Create operating plans to achieve business objectives of machine performance, revenue, and expense control.
  • Handle special projects as assigned.
  • Collaborate with Sales and Customers to achieve excellent customer satisfaction.
  • Address and resolve customer issues for total satisfaction.
  • Support department and company policies and procedures.
About You: Required Skills & Expertise

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more full-time employees. Preferred qualifications include:

  • Degree in Business Administration or Applied Science.
  • Previous management or supervisory experience.
  • Experience in document management technology or related industry.
  • Ability to manage a 24/7 work schedule to meet customer needs.
  • Hands-on field technical experience with digital and/or electromechanical technology.
  • Superior leadership, business influence, and acumen skills.
  • Excellent communication, time management, and negotiation skills.
  • Experience delivering service to Fortune 1000 customers within the high-end printing industry is a plus.
Salary Information

The estimated salary range for this role is $77,180 - $105,980 annually. This position also includes a transportation allowance.

About Our Company

Canon Solutions America, Inc. empowers companies to succeed by supplying market-leading enterprise, production, and large format printing solutions supported by exceptional professional service offerings. We promote professional innovation, sustainability, efficiency, and cost regulation through comprehensive digital and traditional printing and document management solutions.

Benefits and Opportunities

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more. As an equal opportunity employer, we comply with all applicable federal, state, and local laws, regulations, orders, and mandates.



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