Print Services Operations Analyst

7 days ago


Baltimore, Maryland, United States Northrop Grumman Full time
Company Overview:

Northrop Grumman is a leading provider of innovative solutions in the field of Information Technology. Our company has a rich history of achievement and continues to push the boundaries of what is possible.

We are committed to attracting and retaining top talent, and we strive to create an inclusive environment where employees can grow and succeed.

Salary Range: $75,700 - $113,500

The salary range for this position reflects the scope and responsibilities of the role, as well as the candidate's experience, education, skills, and current market conditions.

Job Description:

This role involves providing technical expertise and support for Managed Print Services (MPS) in Baltimore, MD, and surrounding locations.

The successful candidate will be responsible for coordinating installation, move, and removal activities, as well as performing analysis of customer requirements and recommending options to meet requirements.

The role also involves monitoring and communication to maintain/improve Service Level performance, as well as participating in process documentation, knowledge base content, and customer communication materials as needed.

Required Skills and Qualifications:

To be successful in this role, candidates must have at least 2 years of relevant experience with a Bachelor's Degree, or 4 years of relevant experience with an Associate's Degree, or 6 years of relevant experience with a High School Diploma/GED, or a relevant Master's Degree with 0 years of experience.

Candidates must also have experience and understanding of IT Service Delivery, as well as an understanding of enterprise print devices and services.

Knowledge of Managed IT services and tools, data analysis and reporting experience using Excel, and understanding of Agile methods are also required.

Benefits:

As an employee of Northrop Grumman, you will be eligible for a discretionary bonus in addition to your base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Employees may also be eligible for Long Term Incentives, in addition to a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays, and paid time off (PTO) for vacation and/or personal business.

Estimated Salary: $92,000 per year

  • Baltimore, Maryland, United States Baltimore Printer Full time

    Job OverviewWe are seeking a skilled Bindery Equipment Operator to join our team at Baltimore Printer, a leading print, sign and marketing services company. As a key member of our production team, you will be responsible for operating various binding and finishing equipment to ensure high-quality output.The ideal candidate will have prior experience in a...


  • Baltimore, Maryland, United States Canon Solutions America, Inc. Full time

    About the RoleAs a Field Service Operations Manager, you will be responsible for leading a team of field service technicians in maintaining Canon/Oce products and services to meet company standards and achieve high customer satisfaction.Your ImpactManage a team of technicians supporting hardware and software.Create operating plans to achieve business...


  • Baltimore, Maryland, United States Centric Business Systems - powered by UBEO Full time

    We are Centric Business Systems, powered by UBEO, a leading provider of business technology products and services. We are seeking a highly skilled and motivated sales professional to join our team as a Print Production Sales Specialist. The primary responsibility of this role will be to sell production print systems to major accounts and expand our presence...


  • Baltimore, Maryland, United States Canon Solutions America, Inc. Full time

    Job Summary:As a seasoned leader, we are seeking a Service Delivery Manager to spearhead our high-end printing operations. Reporting directly to the Director of Field Services, this individual will oversee a team of skilled technicians responsible for maintaining and servicing Canon/Oce products across the US.About the Role:This is an exceptional opportunity...


  • Baltimore, Maryland, United States Centric Business Systems - powered by UBEO Full time

    Company OverviewCentric Business Systems, powered by UBEO, is a leading provider of business technology products and services. We are seeking an experienced Print Production Sales Specialist to join our team in sales and business development.Salary and BenefitsThe estimated annual salary for this position is $75,000 - $100,000 depending on experience and...


  • Baltimore, Maryland, United States Baltimore Printer Full time

    Job SummaryBaltimore Printer is seeking a skilled Bindery Equipment Operator to join our team in Baltimore, Maryland. As a key member of our production team, you will be responsible for operating various bindery equipment, including cutters, folders, creasers, and inserters. Our ideal candidate has prior experience in a print shop environment and is able to...


  • Baltimore, Maryland, United States Sir Speedy Full time

    About the OpportunityAs a key member of our team, you will play a critical role in driving growth and revenue through effective estimating and sales strategies. You will work closely with our Sr. Project Managers to deliver exceptional results and exceed customer expectations.The salary for this position is estimated to be between $65,000 and $85,000 per...


  • Baltimore, Maryland, United States eTeam Full time

    Become an Operations Process Analyst with eTeam:We are seeking a highly skilled Operations Process Analyst to join our team in Baltimore, MD. This exciting 12-month onsite role will involve process analysis and optimization.About the Position:This key role demands a strong understanding of operations and analytical skills. Your primary responsibilities will...


  • Baltimore, Maryland, United States Management Recruiters International Full time

    **About Us**Management Recruiters International is a leading talent advisory and staffing organization with a global presence. Our 55-year-old company has nearly 400 firms across four continents, providing top-notch recruiting services in the Graphic Arts, Printing, and Pre-Press Industries. **Opportunity Summary**We are seeking an experienced Field Service...


  • Baltimore, Maryland, United States TriMech Services Full time

    About the RoleAs an Automated Manufacturing Operator at TriMech Services, you will play a vital role in producing high-quality sheet metal products using advanced machinery.Key ResponsibilitiesOperate resistance welding machines, including Sciaky 100 KVA equipmentConduct regular inspections of welded parts to ensure they meet quality standardsLift up to 50...


  • Baltimore, Maryland, United States MRINetwork Jobs Full time

    Role OverviewWe are seeking a skilled Field Service Engineer / Technician to join our team at MRI of University Circle. This remote position requires expertise in high-end printing equipment and exceptional customer service skills.Main responsibilities include:Installation, maintenance and repair of high-end printing equipmentProviding technical support and...


  • Baltimore, Maryland, United States Canon Solutions America, Inc. Full time

    Join our team as an Industry Leading Service Manager in the Print Technology sector.About the RoleWe are seeking a skilled professional to lead our field service technicians in maintaining Canon/Oce products and services according to company standards. The ideal candidate will achieve the highest level of customer satisfaction, manage a team of technicians...


  • Baltimore, Maryland, United States Omm IT Solutions Full time

    Job OverviewOmm IT Solutions is a leading provider of innovative technology solutions, and we are seeking an experienced Business Operations Analyst Lead to join our team. In this role, you will be responsible for analyzing and improving our business processes to increase efficiency and effectiveness.The successful candidate will have a strong background in...


  • Baltimore, Maryland, United States Northrop Grumman Full time

    Company Overview: Northrop Grumman is a pioneering company at the forefront of technological advancements. With a rich history of innovation, we continue to shape the future through our work in Information Technology.We are committed to hiring and retaining a diverse workforce, and we strive to create an inclusive environment where employees can...


  • Baltimore, Maryland, United States eTeam Full time

    About eTeameTeam is a dynamic organization seeking a talented Operations Support Analyst to join our team in Baltimore, MD. This is a 17-month contract position with an estimated salary of $120,000 - $180,000 per year.The successful candidate will be responsible for ensuring compliance with regulatory requirements, managing client relationships, and...


  • Baltimore, Maryland, United States Northrop Grumman Full time

    Company Overview">At Northrop Grumman, we strive to be at the forefront of technological advancements, pushing boundaries and inventing the future. Our pioneering spirit drives us to tackle complex challenges, making history in the process.">Salary">The estimated salary range for this position is $75,700 - $113,500 per year. This figure is based on national...


  • Baltimore, Maryland, United States TriMech Services Full time

    Job DescriptionWe are looking for a skilled Resistance Welding Operator to join our team at TriMech Services. As a key member of our manufacturing team, you will be responsible for operating a Sciaky 100 KVA machine to perform resistance and spot welding on sheet metal fabrication and assemblies.Key Responsibilities:Operate a Sciaky 100 KVA machine to weld...

  • Tech Service Lead

    4 weeks ago


    Baltimore, Maryland, United States Canon Full time

    About the RoleWe are seeking a Tech Service Lead to oversee our team of field service technicians in maintaining Canon/Oce products and services. The ideal candidate will have 7 years of related experience and management of typically two or more regular full-time employees.Key Responsibilities:Create operating plans to achieve service business objectives of...


  • Baltimore, Maryland, United States Johnson Controls Full time

    Drive Continuous Improvement at Johnson ControlsAs a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving innovation within our organization.About the Role:We are seeking a highly motivated and analytical individual to join our team as a Continuous Improvement Analyst Intern. In this role, you will...


  • Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore Full time

    About MECUMunicipal Employees Credit Union of Baltimore is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. Our success in empowering our members to improve their financial well-being and live better dates back to 1936.Job DescriptionWe are seeking an Enterprise...