Healthcare Administrative Assistant

6 days ago


La Jolla, California, United States Scripps Health Full time
About the Role

Scripps Health is seeking a highly skilled Patient Service Representative to join our team at the Scripps Anderson Medical Pavilion in La Jolla. As a key member of our Diabetes & Endocrinology department, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Answering Incoming Calls: Respond to a high volume of phone calls in a timely and professional manner, ensuring that patients receive accurate and helpful information.
  • Scheduling Patient Appointments: Utilize your organizational skills to schedule appointments efficiently, ensuring that patients are seen in a timely manner.
  • Processing Referrals: Initiate and validate referrals/authorizations, ensuring that patients receive the necessary care and services.
  • Providing Customer Service: Demonstrate a proactive approach to customer service, listening to patients' concerns and taking ownership of solutions.
Requirements
  • Proficiency in Computer Applications: Demonstrate proficiency in computer applications, including scheduling software and medical records systems.
  • Excellent Communication Skills: Possess excellent communication and customer service skills, with the ability to interact with patients, payers, and providers.
  • Strong Organizational Skills: Demonstrate strong organizational and analytical skills, with the ability to prioritize tasks and meet deadlines.
Preferred Qualifications
  • Experience in Customer Service or Healthcare: Possess 1 or more years of experience in a customer service or healthcare/medical office environment.
  • Knowledge of Medical Terminology: Have knowledge of medical terminology, commercial and government health insurance, and billing guidelines.


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