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Program Specialist, Member Experience Coordinator

1 month ago

Seattle, Washington, United States Community Health Plan of Washington Full time
Job Summary

We are seeking a highly skilled Program Specialist, Member Experience to join our team at Community Health Plan of Washington. This role will play a critical part in coordinating the Member Advisory Council/Community Advisory Council (MAC/CAC) program, ensuring a robust and sustainable program that meets the needs of our members.

Key Responsibilities
  • Work closely with the Supervisor and other department team members to coordinate the MAC/CAC program, including planning and executing daily activities.
  • Be the face of the MAC/CACs for members, internal staff, and community partners, providing exceptional customer service and support.
  • Collaborate with organizational project leaders, sponsors, and stakeholders to elevate the member voice in the design, delivery, and improvement of new and existing CHPW products, services, and improvement projects.
  • Develop and refine materials, attend and facilitate meetings, manage member compensation, and draft reports of findings and insights.
  • Manage and track communications related to the CHPW Member Advisory Councils/Community Advisory Councils (MAC/CACs), including direct member written and verbal communication.
  • Assist in executing the recruitment, retention, and communication strategies to ensure success in maintaining solid, high-performing, and well-represented MAC/CACs.
Requirements
  • Minimum of 3 years of relevant customer service experience.
  • Experience working with vulnerable populations in a healthcare setting or for a community-based organization.
  • Project or event coordination experience.
  • Fluency in Spanish, strongly preferred.
  • Possess an Associate's degree, human service field considered.
What We Offer
  • A competitive salary and benefits package, including medical, prescription, dental, and vision coverage.
  • A 401(k) retirement plan with a generous employer match.
  • Flexible spending accounts, health savings accounts, and employee assistance program.
  • Time off, including PTO accrual starting at 17 days per year, and 40 hours of community service volunteer time.
  • 10 standard holidays and 2 floating holidays.
Work Environment

This role will be based in an office environment, with occasional travel to meetings and events.