Restaurant Operations Manager

5 days ago


Stamford, Connecticut, United States Wonder Distribution, LLC Full time

About Us

Imagine a world where world-class food is within reach, no matter where you live. At Wonder Distribution, LLC, we're pioneering a new category of dining called Fast-Fine, revolutionizing the way people eat.

About the Role

Manage Operations and Drive Results

  • Manage, engage, and motivate a team of hourly restaurant employees to achieve operational excellence.
  • Hire, onboard, and train top talent for your restaurant to ensure seamless execution.
  • Manage the Profit and Loss (P&L) to meet operational goals and budget, driving business growth and profitability.
  • Effectively communicate team wins, priorities, best practices, and operational changes to ensure a high-performing team.
  • Serve as a role model for high-quality, hands-on, floor management, including effective labor deployment to maximize throughput.
  • Address performance issues quickly and respectfully by coaching, counseling, and managing conflicts.
  • Deliver restaurant sales and service times by removing any barriers to success.
  • Oversee inventory management and food safety to ensure accuracy and efficiency, ensuring employees follow procedures for shelf life and product dating.

Key Responsibilities

  • Promote team member safety inside and outside the store by consistently communicating the importance of safety and leading by example.
  • Ensure that food safety and security standards are met and adhered to consistently.
  • Provide Best-in-Class Customer Service by ensuring all team members provide excellent customer service.
  • Monitor team performance from a customer's point of view and recognize good performance from the team.
  • Schedule daily labor requirements that meet the needs of the business and provide great customer service experiences.

Requirements

  • 3+ years of experience in a restaurant management role, either in Quick Service Restaurant (QSR) or full-service restaurant.
  • Managed and developed 15+ team members per shift.
  • Ability to lead and motivate a team in a fast-paced environment.
  • Excellent verbal, written, and communication skills.

What We Offer

  • A competitive salary package including equity and 401K.
  • Multiple medical, dental, and vision plans to meet all of our employees' needs.


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