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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wonder. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring that our high standards of quality, service, and safety are consistently met.
Key Responsibilities- Manage Operations and Drive Results: Oversee the overall performance of our restaurants, including sales, customer satisfaction, and employee engagement.
- Manage, Engage, and Motivate Team: Lead and motivate a team of hourly restaurant employees, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Hire, Onboard, and Train Best-in-Class Talent: Recruit, hire, and onboard top talent for your restaurant, ensuring that they are equipped to deliver exceptional customer service and meet our high standards.
- Manage P&L to Meet Operational Goals and Budget: Analyze financial performance, identify areas for improvement, and implement strategies to drive revenue growth and reduce costs.
- Communicate Effectively: Serve as a role model for high-quality, hands-on floor management, including effective deployment of labor to maximize throughput, and address performance issues quickly and respectfully.
- Ensure Food Safety and Team Member Safety: Oversee inventory management and food safety to ensure accuracy and efficiency, and promote team member safety inside and outside of the store.
- Provide Best-in-Class Customer Service: Ensure that all team members are providing excellent customer service, and monitor team performance from a customer's point of view to recognize good performance.
- Schedule Daily Labor Requirements: Schedule daily labor requirements that meet the needs of the business and provide great customer service experiences.
- 3+ years' experience in a restaurant management role, either in Quick Service Restaurant (QSR) or full-service restaurant.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent verbal, written, and communication skills.
We offer a competitive salary package, including equity and 401K, as well as multiple medical, dental, and vision plans to meet all of our employees' needs. We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.
