Field Operations Coordinator

2 weeks ago

Denver, Colorado, United States DH Pace Full time
DH Pace Company, Inc. is looking for a dedicated Service Supervisor to oversee the coordination of field personnel. This role is essential in ensuring that our services consistently meet or surpass customer expectations. If you possess experience in dispatching or scheduling, this position may be a great fit for you.

Compensation for this role begins at $23.00 per hour, based on experience.

Key Responsibilities:
  • Organizing technician schedules for customer job sites while gathering, finalizing, and submitting job details for processing.
  • Regularly verify that technicians' schedules are updated with completed job tickets and that open job tickets are accurately assigned for materials ordered, billing, and voided tickets.
  • Generate, review, and manage departmental reports to ensure the team meets customer commitments and expectations.
  • Assist with billing documentation and adhere to customer billing requirements.
  • Create and maintain service tickets to ensure compliance with service dates.
  • Collaborate with the estimating team to provide service quotes as necessary.
  • Support field technicians with technical and mechanical troubleshooting and problem-solving.
  • Provide precise work orders and picking lists to the warehouse for inventory management.
  • Other duties as assigned.
Qualifications:
  • Familiarity with Microsoft Office Suite is advantageous but not mandatory.
  • Experience in the door industry is beneficial but not essential.
  • Background in dispatch or high-volume administrative roles is a plus.
  • Exceptional communication skills with a strong focus on customer service.
  • Strong time management abilities, organizational skills, and the capacity to handle multiple tasks.
  • Professional representation of the company is expected.
Why Choose DH Pace?

DH Pace Company is a well-established distribution, construction, and service organization that offers a comprehensive range of door and door-related products, as well as commercial security solutions. With over 95 years in operation, we have expanded to 50+ offices across 24 states, achieving company-wide sales of $1 billion.

Our Benefits Include:
  • Medical, dental, and vision options available from the first day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during the first year; 16 days during the second year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation with annual performance evaluations.
  • 401k retirement plan with employer matching.
  • Company-paid life insurance, short-term disability, and long-term disability.
  • And more.
Successful completion of references, employment verifications, background checks, and drug screening is required prior to hiring.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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