Food and Beverage Operations Manager

6 hours ago

Washington, United States Viceroy Hotel Group Full time
Job Title: Food & Beverage Supervisor

Viceroy Hotel Group is seeking a skilled Food & Beverage Supervisor to join our team at Hotel Zena in Washington, DC. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of food and beverage service.

Responsibilities:
  • Maintain cleanliness and sanitation standards in accordance with Department of Health regulations.
  • Ensure all restaurant, kitchen, and counter areas are setup and maintained to established standards.
  • Monitor and maintain equipment to ensure optimal performance and efficiency.
  • Manage sales terminals and app-based ordering systems to ensure seamless operations.
  • Develop and implement strategies to improve team member retention and guest satisfaction.
  • Monitor and correct service breakdowns daily to ensure exceptional guest experiences.
  • Ensure team members are knowledgeable about food and beverage menu items and upselling opportunities.
  • Fill in as needed to ensure guest service standards and efficient operations.
  • Manage cash and other receipts in accordance with restaurant policies and procedures.
  • Ensure all products are received in correct unit count and condition.
  • Secure all beverage and food storage areas.
  • Review missing check reports, voids, and spills.
  • Responsible for ensuring successful training of new team members.
  • Fill in as needed to ensure guest service standards and efficient operations.
  • Administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
  • Fully understand and ensure compliance with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements.
  • Ensure team members are fully conversant with Emergency Procedures.
  • Monitor all front and back of house areas for safety hazards.
  • Ensure the following is adhered to: Storerooms and refrigerators are locked; Back door(s) is/are secured.
  • Achieving and maintaining Department of Health Standards.
  • Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
  • Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
  • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
  • Knows emergency procedures (including CPR) and work to prevent accidents.
  • Knows and adheres to all liquor liability laws.
  • Performs other duties as directed by senior management.
  • Ability to acquire all necessary Food and Beverage certification requirements.
  • Ability to lift items in excess of 50 pounds.
Requirements:
  • Minimum education level required.
  • Specialized certifications, training, or degrees required.
  • Minimum 3 years Management Experience in Food and Beverage.
  • Computer proficiency and knowledge of POS required.
  • Sanitation Certification required.
Licenses or Certificates:

TIPS ABRA, ServSafe certified required.

Other Requirements:
  • Skilled knowledge of food, wine, and spirits.
  • Must possess a flexible and varied schedule to accommodate business demands, including weekends and Holidays.
  • Outstanding leadership capability.
  • Exceptional guest service orientation.
  • Excellent verbal and written communication skills in English.
  • Personal appearance and professional dress required.
Physical Requirements:
  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length.
  • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
  • Must be able to lift up to 30 lbs. on a regular and continuing basis.
  • Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.
  • Must be able to push and pull carts and equipment up to 250 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Pay Range:

$ /hr

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining, and personalized service that touches the heart and soul of our guests.

As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

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