Customer Support Specialist

2 weeks ago


Helena, Montana, United States BCForward Full time
Job Overview

Position Title: Customer Support Specialist

Location: Remote

Contract Type: Full-time - Contract with potential for permanent placement

Job Category: Full-time [40 hours per week] - Onsite

Key Qualifications:

Experience in customer service and call center environments

Role Responsibilities:

  • Maintain a positive and enthusiastic demeanor
  • Exhibit clear and confident communication skills
  • Demonstrate the ability to handle multiple tasks simultaneously
  • Utilize problem-solving skills to address new challenges
  • Establish rapport with customers effectively
  • Stay composed in high-pressure situations
  • Adapt to and implement new technologies seamlessly
  • Learn from previous experiences to improve performance
  • Manage time efficiently to meet customer needs
  • Exhibit strong conversational skills and control during calls
  • Pay attention to detail in all communications
  • Ensure accuracy in grammar and spelling

Employee Benefits:

BCforward provides a comprehensive benefits package for eligible employees, which includes major medical, health savings accounts, dental and vision coverage, employer-sponsored life insurance, optional life insurance, short-term and long-term disability, and a 401k plan.

About BCforward

Founded in 1998, BCforward is a Black-owned professional services firm dedicated to delivering unique solutions that support value capture and digital product delivery for organizations globally. With headquarters in Indianapolis, IN, and an Offshore Development Center in Hyderabad, India, BCforward employs over 6,000 consultants who serve more than 225 clients worldwide.

BCforward is committed to harnessing human potential to help businesses transform, accelerate, and scale. Our core values—People-Centric, Optimism, Excellence, Diversity, and Accountability—guide our professionals in assisting clients in achieving their strategic objectives for over 25 years. Our strong culture and clear values have positioned BCforward as a market leader and an exemplary workplace.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

For more information on how BCforward collects and utilizes personal information during the recruitment process, please refer to our Privacy Notice and CCPA Addendum. During recruitment, we may request various categories of personal information, including identifiers, professional and educational information, and other relevant details. This information will solely be used to facilitate the recruitment process.

This job posting does not constitute an offer of employment. All applicants must be legally authorized to work in the United States. Submitting false or misleading information may result in disqualification from the application process. Any subsequent employment offer will be considered at-will, regardless of the anticipated duration of the assignment.



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