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IT Systems Support Specialist

2 months ago

Helena, Montana, United States VOLT Management Full time

Advance Your Career with Volt

Volt is actively seeking a dedicated Onsite Systems Support Technician. In this role, you will provide remote desktop assistance and support via telephone for troubleshooting various computer-related issues.

The Systems Support Technician may also take on additional responsibilities within the IT department, ensuring that all computers within the corporate network are backed up, secure, and operating efficiently. This includes deploying necessary security updates across all company servers and computers to maintain a robust security posture.

Key Responsibilities:

  • Troubleshoot, repair, install, and upgrade desktop and laptop systems within the corporate LAN/WAN environment for both local and remote offices. Provide 24/7 on-call support in rotation with other support staff.
  • Set up and troubleshoot domains, user accounts, and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote devices.
  • Replace or upgrade hardware components such as memory, keyboards, and motherboards.
  • Collaborate with vendors to resolve issues and maintain the Support Desk trouble ticket system, ensuring customer assistance aligns with established Service Level Agreements.
  • Manage LAN backups and monitor corporate anti-virus and anti-SPAM systems. Develop and document procedures for the installation, use, and troubleshooting of hardware and software.
  • Utilize knowledge of software and hardware to resolve user issues effectively.

Assist users in the proper utilization of standard software tools, including but not limited to Microsoft Office, emulation software, Cisco AnyConnect, and MS Outlook.

Additional Responsibilities:

  • Provide support for ancillary IT services, including LCD projectors, video conferencing, audio-conferencing equipment, printers, and fax machines.
  • Communicate technical issues with colleagues to research and implement solutions.
  • Coordinate priorities with team members to ensure that high-priority issues are addressed promptly, keeping all team members informed on the status of ongoing issues through the Support Desk ticketing system.
  • Escalate complex or high-impact issues to appropriate team members or support groups in a timely manner.
  • Assist in the creation and maintenance of accurate LAN/WAN documentation.
  • Maintain a strong working relationship with network support personnel to ensure changes to the network are well understood.
  • Continuously update skills in relevant technologies and strive for professional growth.

Qualifications:

Education:

BA/BS degree in Information Technology, Computer Science, or a closely related field, or equivalent experience. A+ Certification and Microsoft Certification are preferred.

Experience:

  • 1-2 years of experience as a Microsoft Windows Desktop Support Technician or in a similar role, managing a minimum of 25 Windows desktop/laptop systems.
  • 1-2 years of experience with Intel/AMD hardware installation and upgrades, Microsoft Office, and Microsoft operating systems.
  • Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience working with vendor support for advanced repairs.
  • Excellent customer service skills with the ability to clearly communicate technical issues to non-technical users.
  • Solid understanding of LAN/WAN/Internet environments, including TCP/IP knowledge.
  • Ability to create user guides and system documentation for training and reference.
  • Proficient in MS Office and effective in both written and verbal communication.
  • Willingness to learn new technologies and work independently or as part of a team.

Compensation:

Hourly pay rate ranges from $25 to $28, based on qualifications and experience.

Benefits:

Volt offers a comprehensive benefits package (subject to eligibility) that includes health, dental, vision, life insurance, short-term disability, 401(k), sick leave, and other paid leave options as required by law.