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Lottery Support Specialist

2 months ago

Helena, Montana, United States State of Montana Full time
Job Summary

The State of Montana is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Lottery department, you will be responsible for providing exceptional customer service, administrative support, and technical assistance to our employees, retailers, players, and the general public.

Key Responsibilities
  • Provide quality customer service through various communication channels, including phone, email, and in-person interactions.
  • Assist customers with inquiries, concerns, and issues related to our lottery games, promotions, and services.
  • Maintain accurate and up-to-date records of customer interactions, concerns, and resolutions.
  • Collaborate with Lottery staff to resolve complex customer issues and provide solutions.
  • Participate in State-wide Lottery promotional events and activities, which may require working irregular hours.
  • Stay informed about all ongoing game changes, activities, equipment, and be able to explain payout percentages, game play/bonus play functions.
  • Assist customers in troubleshooting issues with the Player's Club and provide guidance on using the Montana Lottery website.
Requirements
  • High School Diploma or equivalent.
  • Two years of job-related work experience or an alternate combination of education and experience.
  • Intermediate proficiency in Microsoft Office, including Excel, Word, Teams, and Outlook.
  • Knowledge of office equipment, including computers, fax machines, calculators, mail postage machines, and printers.
  • Ability to effectively handle multiple tasks, communicate effectively, exercise professional discretion, and establish and maintain effective working relationships.
What We Offer

The State of Montana offers a competitive salary, excellent benefits, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.