Hospitality Services Supervisor
3 days ago
Estimated Salary: $55,000 - $75,000 per annum
The Hospitality Services Supervisor plays a crucial role in ensuring that our guests have an exceptional experience at the Great Lakes Hospitality Group. This involves supervising front desk staff, maintaining high standards of guest service quality, and contributing to the profitability of other hotel departments.
Key Responsibilities:
- Supervise front desk staff, including scheduling and performance evaluations.
- Maintain standards of guest service quality and contribute to the profitability and guest satisfaction perception of other hotel departments.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
- Develop short-term and long-term financial and operational plans for the guest service department.
- Manage the reservation function to maintain highest possible room occupancy and average daily rate.
- Ensure staff uses guest interaction skills and reward employees who meet/exceed guest expectations.
Required Skills and Qualifications:
- Analyze and interpret business records and statistical reports.
- Use mathematical skills to interpret financial information and prepare budgets.
- Understand government regulations covering business operations.
- Make business decisions based on production reports and similar facts, experience, and opinion.
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