Customer Service Team Lead

9 hours ago


Bloomfield Hills, Michigan, United States Burlington Full time

The Customer Service Lead position is a fantastic opportunity for a highly motivated and customer-focused individual to join our team at Burlington. With a strong emphasis on delivering exceptional customer service, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide friendly and professional customer service at all times.

As the part-time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you will ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You will interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy in daily operations.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.
  • Maintain a neat and orderly front-end area and troubleshoot issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage of $14 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan, after one year of service. We are a rapidly growing brand that provides training and development opportunities for our associates to grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.



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