Senior Digital Operations Experience Manager

6 days ago


Basking Ridge, New Jersey, United States Verizon Full time
About the Role

We are seeking a highly skilled Digital Operations Senior Experience Specialist to join our team at Verizon. As a key member of our organization, you will be responsible for driving strategic initiatives to improve end-to-end funnel performance and customer experience across our Value brands.

Key Responsibilities
  • Develop and Execute Digital Roadmap: Create and implement a comprehensive digital roadmap to drive activation success and improve customer experience.
  • Track Web and App Performance: Monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Identify and Address Pain Points: Quickly identify and address pain points and broken experiences, and work with cross-functional teams to resolve issues.
  • Partner with Product and Pricing Teams: Collaborate with product and pricing teams to ensure promotions are applied correctly and activation success is achieved.
  • Align with Customer Experience Leads: Work closely with customer experience leads to ensure alignment of product roadmaps and share VOC-driven opportunities.
  • Communicate Effectively with Stakeholders: Clearly articulate product roadmap and progress to various stakeholders.
  • Partner with Cross-Functional Teams: Collaborate with cross-functional teams during the development and implementation of key digital solutions that cross multiple channels.
Requirements
  • Bachelor's Degree or Equivalent Experience: A bachelor's degree or four or more years of relevant work experience.
  • Relevant Work Experience: Four or more years of relevant work experience in digital product management, product ownership, CX, digital experience, omnichannel experience, ecommerce, or online experience.
  • Experience in Improving Customer Experience: Experience in improving customer experience and driving business growth.
Preferred Qualifications
  • Data Analytics and Quantitative Skills: Data analytics and quantitative skills in user event data.
  • Agile Development Experience: Experience with product management and agile development, including writing product backlog, epics, user stories, and grooming to support completion of initiatives.
  • Design Thinking Experience: Knowledge of design thinking and its application in digital product development.
  • Entrepreneur Experience: Entrepreneur experience and strategic thinking.
  • Digital Experience and Marketing: Digital experience, digital marketing, and digital product management experience in a business, agency, or consulting organization.
  • Lean Six Sigma Certification: Lean Six Sigma Green or Black Belt Certification.


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