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Director of Operations and Customer Engagement
2 months ago
The Learning Experience #124 is seeking a highly skilled and experienced Director of Operations and Customer Engagement to join our team. As a key member of our leadership team, you will be responsible for driving the financial and operational performance of our center, while also leading our customer engagement efforts.
Key Responsibilities:- Business Operations:
- Develop and implement strategies to drive financial performance and productivity across all operational aspects of the center.
- Analyze and reconcile monthly P&L statements, creating action plans based on past performance and forecasted occupancy.
- Manage labor, ensuring accurate staffing levels and effective scheduling.
- Process payroll, ensuring the accuracy of timekeeping systems.
- Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
- Manage vendor relationships, including facilities maintenance and technology support.
- Ensure accurate and precise parent billings, account receivables, and collections.
- Customer Engagement:
- Develop and execute marketing brand campaigns within the center and implement local marketing activities.
- Oversee the Work and Family program, building new relationships with community and business leaders.
- Effectively use social media channels for parent engagement and retention.
- Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
- Lead tours, highlighting key features of our brand and the center, and maintain strong connections with potential customers.
- Maintain a strong understanding of the childcare offerings within the community.
- Coordinate the registration process and maintain customer and employee information in center systems.
- Responsible for communications to families, including billing and newsletters.
- Plan and manage budget for parent pleasers.
- 3+ years of experience in retail/store management, with cross-industry experience welcome.
- Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
- Ability to leverage data to understand the business and make decisions.
- Bachelor's degree preferred.
