Human Resources Operations Support Team Manager
3 weeks ago
Georgetown University seeks a highly skilled and experienced Human Resources Operations Support Team Manager to oversee the day-to-day operations of the HR Operations Support Team. The successful candidate will be responsible for ensuring the timely and accurate processing of human resources tasks, including hiring, qualifying events, retirement, and termination.
The Manager will supervise the HR Operations Support Analysts, providing guidance and support to ensure all service objectives and standards are met. Additionally, the Manager will handle escalated inquiries and provide advanced benefits-related assistance, including retirement planning and employment termination logistics.
The ideal candidate will have a strong background in human resources, excellent communication skills, and the ability to multitask and prioritize. Proficiency in Google Suite, MS Office applications, and HRIS processing is required. Experience with Workday HCM functionality and familiarity with University systems, including Workday and Cognos reports, is a plus.
This is a hybrid role, requiring regular on-campus presence four days a week for in-person customer service, all-staff meetings, and other departmental events. Additional in-person days may be required during peak hiring and open enrollment periods.
Key Responsibilities- Oversee the HR Operations Support Team and ensure timely and accurate processing of human resources tasks
- Supervise HR Operations Support Analysts and provide guidance and support to ensure all service objectives and standards are met
- Handle escalated inquiries and provide advanced benefits-related assistance, including retirement planning and employment termination logistics
- Monitor and maintain established service center metrics, goals, and overall customer service levels
- Work closely with UIS and other University partners to leverage new and existing technologies in support of employee education, enrollment, and satisfaction
- Bachelor's Degree
- 5 years of experience handling telephones and customers in a very busy, complex office setting, or an equivalent combination of training and experience
- 2+ years of prior closely-related administrative experience, preferably in processing a high volume of documents with great attention to detail
- Strong communication skills and ability to provide exceptional service to a diverse group of individuals
- Ability to learn, interpret, and communicate a wide range of Human Resources programs, policies, and services
- Team player with excellent written and verbal communication skills
- Self-starter with good decision-making skills and the ability to multitask and prioritize
- Proficiency in Google Suite, MS Office applications, and HRIS processing
- Experience with Workday HCM functionality and familiarity with University systems, including Workday and Cognos reports, is a plus
This position has been designated as Hybrid 4 Days, requiring regular on-campus presence four days a week for in-person customer service, all-staff meetings, and other departmental events. Additional in-person days may be required during peak hiring and open enrollment periods.
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