Guest Services Coordinator
2 weeks ago
About OCI Hospitality:
OCI Hospitality, a prominent property management firm, has been a leader in the hospitality sector since its inception in 1978. With a strong commitment to excellence, we manage a diverse portfolio of hotels across the nation, proudly representing esteemed brands such as Hilton, IHG, Choice, and Marriott.
Our Philosophy:
At OCI Hospitality, we believe that hospitality transcends mere service; it is about forging meaningful connections. Our mission is to enhance the lives of our guests through exceptional service and personal engagement.
Position Overview:
We are seeking dedicated individuals for full-time and part-time roles at our front desk. As a key member of our team, you will play a vital role in ensuring our guests have a memorable experience.
Key Responsibilities:
1. Deliver outstanding guest service, addressing inquiries and concerns with urgency and care.
2. Efficiently register and process guests during check-in and check-out.
3. Exhibit professionalism and courtesy in all communications, including phone interactions.
4. Actively listen to guests, anticipating their needs and preferences.
5. Maintain the cleanliness and professionalism of public areas and the front office.
6. Utilize effective selling techniques to optimize revenue and occupancy rates.
7. Ensure accuracy and completeness of guest accounts.
8. Possess comprehensive knowledge of hotel services and local attractions.
9. Adhere to the hotel’s standard operating procedures and policies.
10. Support safety protocols for guests and team members.
Qualifications:
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Capability to manage stressful situations with grace and professionalism.
- Commitment to conducting all work-related functions in a professional manner.
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