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Guest Services Representative

2 months ago

Rochester, Minnesota, United States Hotel Equities Full time
Job Summary

Hotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Guest Services Representative to join our team at the Staybridge Suites on Commerces Dr. in Rochester, MN.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Front Desk Operations: Register guests, verify reservations, and process payments in a timely and accurate manner.
  • Communication: Answer telephone calls, respond to guest inquiries, and communicate effectively with colleagues and management.
  • Problem-Solving: Resolve guest complaints and concerns in a fair and efficient manner.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and excellent guest experiences.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in hospitality or customer service preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and basic computer skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Team-Driven Culture: A team-driven culture that values collaboration and excellence.