Guest Services Manager

2 months ago


Rochester, Minnesota, United States Kahler Hotels LLC Full time

Position Overview:

Kahler Hotels LLC is a distinguished name in the hospitality sector, dedicated to delivering outstanding guest experiences. Our establishment is committed to fostering a friendly and comfortable environment for all visitors, ensuring that they receive exceptional service throughout their stay.

Role Summary:
We are in search of an enthusiastic and capable Front Desk Supervisor to enhance our operations. This pivotal role involves managing the front desk's daily functions, guaranteeing that all guest interactions are handled with utmost professionalism and efficiency. The ideal candidate will possess strong leadership qualities, outstanding organizational skills, and a genuine passion for providing memorable experiences for our guests.

Key Responsibilities:

  • Oversee and guide front desk personnel, ensuring exemplary service is rendered to every guest.
  • Administer daily front desk operations, including guest check-ins, check-outs, and reservation management.
  • Address guest inquiries, concerns, and requests promptly and courteously.
  • Train and mentor front desk staff to uphold high standards of service excellence.
  • Monitor room availability and manage inventory to optimize occupancy and revenue.
  • Ensure adherence to hotel policies, procedures, and safety regulations.
  • Assist with administrative tasks such as scheduling and payroll as required.
  • Collaborate with various departments to guarantee a seamless guest experience.

Qualifications:

  • Prior experience in a supervisory capacity within a hotel or similar setting.
  • Strong leadership and effective communication skills.
  • Exceptional customer service and problem-solving capabilities.
  • Able to thrive in a fast-paced environment while managing multiple responsibilities.
  • Familiarity with hotel management software (PMS) and proficiency in Microsoft Office Suite.
  • Willingness to work flexible shifts, including weekends and holidays.
  • A high school diploma or equivalent is required; a degree in Hospitality Management or a related field is preferred.

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