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Guest Services Coordinator

2 months ago

Rochester, Minnesota, United States OCI Hospitality Full time

Company Overview:
OCI Hospitality, a prominent property management firm, has been a key player in the industry since 1978. With a commitment to excellence, we manage a diverse portfolio of hotels under renowned brands such as Hilton, IHG, Choice, and Marriott.

Our Philosophy:
At OCI Hospitality, we believe that hospitality goes beyond mere service; it is about fostering meaningful connections. Our mission is to enhance the lives of our guests through exceptional hospitality experiences.

Position Overview:
We are seeking dedicated individuals for full-time and part-time roles at our front desk. This position is crucial in ensuring a welcoming atmosphere for our guests.

Key Responsibilities:
1. Deliver outstanding guest service by addressing inquiries and concerns promptly.
2. Manage guest check-in and check-out processes efficiently.
3. Exhibit professionalism and courtesy in all communications, including phone interactions.
4. Anticipate guest needs and provide personalized assistance.
5. Maintain cleanliness and professionalism in public areas and the front office.
6. Utilize effective selling techniques to optimize revenue and occupancy rates.
7. Ensure accuracy in guest accounts and billing procedures.
8. Stay informed about hotel services and local attractions to assist guests effectively.
9. Adhere to company policies and standard operating procedures.
10. Support safety protocols for both guests and team members.
11. Contribute to departmental reports and assist colleagues as needed.

Qualifications:
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Capability to remain composed in high-pressure situations.
- Professional demeanor in all work-related interactions.