Guest Services Representative
2 weeks ago
Company Overview:
OCI Hospitality is a prominent property management firm, recognized for its extensive experience in hotel development and management. Our commitment to excellence has been evident since our inception in 1978, and we proudly operate a diverse portfolio of properties under esteemed brands.
Position Summary:
As a key member of our team, you will be responsible for delivering outstanding guest experiences. This role involves welcoming guests, managing their check-in and check-out processes, and addressing any inquiries or concerns with professionalism and care.
Key Responsibilities:
1. Provide exceptional service to guests, ensuring their needs are met promptly.
2. Manage guest registrations and departures efficiently.
3. Exhibit professionalism in all communications, including telephone interactions.
4. Anticipate guest needs and respond proactively to enhance their experience.
5. Maintain a clean and welcoming environment in public areas and the hotel office.
6. Utilize effective sales techniques to optimize revenue and occupancy rates.
7. Ensure accuracy in guest accounts and related documentation.
8. Demonstrate comprehensive knowledge of hotel services and local attractions.
9. Adhere to established operating procedures and safety protocols.
10. Collaborate with team members across departments to support operational efficiency.
Qualifications:
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Capability to manage stressful situations with composure.
- Professional demeanor in all work-related interactions.
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