Field Service Engineer

2 days ago

Orlando, Florida, United States Agfa HealthCare Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Agfa HealthCare. As a Field Service Engineer, you will be responsible for providing on-site support and maintenance of Agfa DR/imaging products to our customers.

Key Responsibilities:
  • Manage all AGFA imaging equipment in assigned territory, including timely troubleshooting and repair, preventative maintenance, and execution of field service bulletins.
  • Assist peer Field Service Engineers out of territory when needed and work load permits.
  • Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality, and design issues back to the US DR product team.
  • Work directly with Project Management and Installation Team to plan, execute, and validate installations within assigned territory.
  • Work with sales in identifying DR prospects and provide technical support during pre and post-sales activity.
Requirements:
  • Bachelor's Degree in a technology field.
  • MCSE, Network+, and CIIP Certifications are also a plus.
  • 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems.
  • Highly desired 2 to 3 years' experience in an expert or specialist level role with x-ray technology.
  • Some PACS, RIS, and EMR experience is desired.
Preferred Skills:
  • Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing.
  • Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting-edge new technologies.
  • Excellent computer skills including MS Office, Lotus Notes, and Internet-based knowledge management systems.
  • Excellent oral, written, and interpersonal communications skills.
  • Proven organizational and time management skills.
  • Demonstrated experience adapting to change and managing priorities.
  • Strong customer service skills in interacting with both internal and external customers.
  • Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
What We Offer:
  • A dynamic global organization with a history of innovation and a strong product portfolio.
  • A challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

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