Field Service Engineer 2

5 days ago

Orlando, Florida, United States GE Healthcare Full time
About the Role:

As a Field Engineer 2 at GE Healthcare, you will play a critical role in ensuring the timely and accurate completion of preventative maintenance tasks on various equipment modalities. You will work closely with experienced field engineers to learn troubleshooting, repair, and equipment installation techniques, while driving customer satisfaction through Service Excellence.

Key Responsibilities:
  • Learn to complete on-time and accurate preventative maintenance, Field Modification Instructions, and Instrument Service Information bulletins
  • Assist more experienced field engineers with equipment installation
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
  • Effectively communicate and partner with teammates and colleagues
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
  • Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
  • Serve as a member of the account community for key accounts
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities, and assist with promoting and implementing revenue programs
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
  • Keep up to date with competitor information and market trends
  • Answer service calls independently without assistance within one year of employment
Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
  • Experience with Web applications as well as Microsoft suite of products
  • Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
  • Valid Driver's License
  • Willingness to be available 'after hours' or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
GE Healthcare: A Great Place to Work

GE Healthcare is a leading global medical technology company that offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer and welcome diverse candidates to join our team.

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