Field Service Engineer

3 days ago

Orlando, Florida, United States Agfa Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Agfa. As a key member of our technical support team, you will be responsible for providing expert-level support and maintenance for our Agfa DR imaging products.

Key Responsibilities
  • Manage and maintain all Agfa imaging equipment in assigned territories, including timely troubleshooting and repair, preventative maintenance, and execution of field service bulletins.
  • Assist peer Field Service Engineers as needed and work load permits.
  • Provide detailed feedback on technology performance, reliability, serviceability, service quality, and design issues to the US DR product team.
  • Work with Project Management and Installation Teams to plan, execute, and validate installations within assigned territories.
  • Collaborate with Sales to identify DR prospects and provide technical support during pre- and post-sales activities.
  • Develop close working relationships with customers to provide assistance and guidance towards developing an action plan for additional Agfa sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
Requirements
  • Bachelor's Degree in a technology field.
  • MCSE, Network+, and CIIP certifications are a plus.
  • 5 or more years of direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment, and rooms, and computed radiography (CR) systems.
  • Highly desired 2-3 years' experience in an expert or specialist level role with x-ray technology.
  • Some PACS, RIS, and EMR experience is desired.
  • Experiences with electronic and electromechanical systems are also required.
Preferred Skills
  • Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing.
  • Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting-edge new technologies.
  • Excellent computer skills, including MS Office, Lotus Notes, and Internet-based knowledge management systems.
  • Excellent oral, written, and interpersonal communications skills.
  • Proven organizational and time management skills.
  • Demonstrated experience adapting to change and managing priorities.
  • Strong customer service skills in interacting with both internal and external customers.
  • Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
What We Offer
  • A dynamic global organization with a history of innovation and a strong product portfolio.
  • A challenging environment combined with a supportive management structure.
  • Career development and growth opportunities.
  • A competitive salary and benefit package.
  • A friendly work environment surrounded by dedicated and professional colleagues.

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