Customer Care Representative
3 weeks ago
As a vital member of our team, you will embody the voice of the customer. Your role is to assist customers through various communication channels, ensuring their needs are met with professionalism and care.
Your Responsibilities:
- Provide exceptional support to customers via phone, email, chat, and text.
- Act as a reliable resource, offering tailored advice and solutions to inquiries ranging from administrative to technical issues.
- Follow up with customers to ensure satisfaction and address any further questions they may have.
- Utilize effective tools and methods designed to enhance customer interactions.
Work Schedule:
Your working hours will be from Monday to Friday, between 9 AM and 6 PM, with adjustments for specific language support.
Qualifications:
- Proficiency in Italian as your primary language, with a strong command of English for internal communication.
- Ability to actively listen and respond to customer needs with empathy and understanding.
- Strong multitasking skills and the ability to manage stress effectively.
- Excellent written communication skills, ensuring clarity and professionalism in all correspondences.
What We Offer:
- A dynamic and supportive work environment within a close-knit team.
- Opportunities for continuous learning and professional development through coaching and training.
- A competitive salary package, including benefits such as meal vouchers, group insurance, and commuting allowances.
Onboarding Process:
We are committed to your success from day one. You will receive comprehensive training and support from experienced colleagues who will guide you through our systems and processes.
Join us in delivering outstanding service and making a difference in our customers' experiences.
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