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Customer Service Representative
3 months ago
Position Summary: In this position, you are responsible for managing customer inquiries and providing exceptional service through various channels. You will process orders and provide information. You are responsible for ensuring that orders, deliveries, and aftercare are meticulously managed. Your tasks and responsibilities include all common activities within customer service. Our largest markets are Germany and Switzerland, but our other customers are spread across Europe, the Middle East, and the Asia-Pacific region. Knowledge & Experience: You are available for 40 hours per week. You have an MBO-4 diploma. You have 3-5 years of work experience, but you are certainly also invited to apply with less experience. You have an excellent command of the Dutch and English languages; German is a plus. You have experience with Microsoft Office and ERP systems. Responsibilities: You and your colleagues from the customer service team are the first point of contact for our customers. You handle incoming customer calls regarding product information, stock checks, order status, order changes, issues, and other customer-related matters. You are responsible for the planning of transport orders. In case of freight issues, you arrange for a replacement order for the missing products/damages. You process incoming sales orders in the ERP system from start to finish (entering orders, invoicing, and digital archiving). You identify bottlenecks and contribute ideas for improvements in the operational process. You take care of other administrative tasks. What we offer you: We value your dedication and expertise by offering you a salary ranging from € 3.000 to € 4.000 gross per month, depending on your experience. At HMTX Global it is not just about work; we also organize a team outing every quarter. We believe in the importance of continuous self-improvement and thus have a training plan in place. Your contribution matters We provide you with the space and responsibility to make an impact, with opportunities to work on challenging projects. You will receive 26 days of annual leave per year (based on full-time employment). We have a pension scheme for our employees. And last but not least: pleasant colleagues who contribute to an unparalleled positive work atmosphere #J-18808-Ljbffr
