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Customer Service Representative

4 months ago

Nederland, United States Eurofins Full time

**Customer Service Representative**

* Heerenveen, Nederland

* Deeltijds

**Beschrijving van het bedrijf**

Eurofins Food, Feed & Water Testing Netherlands biedt in Nederland laboratoriumonderzoek, consultancy en inspectiediensten aan op het gebied van voeding, diervoeding en water en bestaat uit 10 locaties binnen Nederland, van Zeeland tot Friesland. Per locatie zijn er meerdere zelfstandig werkende Business Units met elk hun eigen diensten en omvang. Eurofins Food, Feed & Water Testing Netherlands maakt een sterke groei en ontwikkeling door, waarbij dynamiek en verandering volop aanwezig zijn.

Voor onze locatie in Heerenveen zijn we op zoek naar een enthousiaste Customer Service Representative

**Functieomschrijving**

Je bent als Customer Service Representative als het ware de vertegenwoordiger van de klant binnen Eurofins. Je cordineert de uitvoering van klantopdrachten, onderhoud het klantcontact en waarborgt het eindresultaat. Je ontzorgt de klant waar mogelijk en denkt mee in oplossingen voor zowel de klant als interne processen binnen Eurofins.

Jouw taken en inzet hebben als resultaat dat lange termijn relaties met klanten opgebouwd worden en steeds meer vorm krijgen. Als eerste aanspreekpunt voor logistieke en administratieve vragen neem je de verantwoordelijkheid om deze zo snel en correct mogelijk af te handelen. Daarnaast beheer je het klachtenproces en zie jij klachten als een kans om processen te verbeteren en de klant te helpen, op zo'n manier dat hij met een tevreden gevoel de telefoon ophangt.

**Functie-eisen**

Onze ideale kandidaat beschikt over HBO denk- en werkniveau en heeft kennis van of ervaring in de voedselindustrie, microbiologie of chemie. Is part-time of full-time beschikbaar en spreekt en schrijft vloeiend Nederlands en Engels. Je denkt graag mee in verbeteringen, bent een doorpakker en hebt een dienstverlenend karakter waarbij je de klant centraal zet. Vanwege de administratie die volgt uit het contact met de klant is het ook belangrijk dat je accuraat kan werken.

**Aanvullende informatie**

Een uitdagende werkomgeving binnen een ambitieuze, internationale en sterk groeiende organisatie. Zo krijg jij ook de mogelijkheid om je verder te ontwikkelen binnen onze organisatie, zowel op persoonlijk als professioneel vlak. Een mooi salaris afhankelijk van jouw ervaring. Uiteraard horen er ook secundaire voorwaarden bij jouw pakket zoals onder andere een winstdeling, 25 vakantiedagen en goede pensioenregeling.

*"Eurofins bestaat wereldwijd uit circa 50.000 medewerkers, verdeeld over 800 hyper moderne laboratoria en is actief in 50 landen met een pro-forma omzet van 5.4B in 2020. Naast zeer sterke autonome groei met velen eigen start-ups heeft Eurofins in 2020 in verschillende landen een totaal van ruim 25 acquisities gedaan."*

Customer Service Representative

* Heerenveen, Nederland

* Deeltijds