Customer Service Representative

1 week ago

Exton, Pennsylvania, United States Maxx Fitness Clubs Full time
Maxx Fitness Clubzz is seeking a dedicated, friendly, and energetic individual to join our fitness team.

About Maxx Fitness:

At Maxx Fitness Clubzz, we believe that fitness can transform from a mere hobby into a rewarding career. Being part of a rapidly growing brand is a decision that can shape your future positively.

Maxx Fitness Clubzz is a premium gym chain that provides cutting-edge equipment and affordable membership options. Our commitment is to ensure an exceptional experience for our members. You can contribute to this success and foster relationships that matter. With the MAXX playbook and comprehensive support from our expert corporate team, you won’t have to start from scratch to realize your full potential as a manager.

Founded in 2011 by health and fitness professionals from diverse backgrounds, our team collaborates closely with you to optimize your fitness journey, crafting dynamic plans that challenge you in an enjoyable, motivating, and social atmosphere. Each of our expansive locations features state-of-the-art cardio machines, a full array of classes and instructors, along with amenities such as a smoothie bar and Kids Club.

Unlike other budget gym franchises, Maxx Fitness Clubzz prioritizes quality for our customers. As one of the fastest-growing fitness franchises, our locations showcase why our offerings surpass those of other gyms with similar pricing structures. Membership fees start at just $10, granting access to advanced cardio machines, a comprehensive selection of classes and instructors, and amenities like smoothie bars, cinema cardio rooms, and Kids Clubs for parents to enjoy their workouts peacefully.

If you are passionate about fitness, this position is an excellent fit for you.

Key Responsibilities:
  • Serve as the first point of contact for members, creating a positive impression of the Maxx Fitness facility.
  • Engage with customers via phone and in-person to provide information about memberships and services.
  • Ensure customer issues are resolved effectively.
  • Complete membership documentation and maintain accurate records.
  • Respond to customer inquiries proactively.
  • Maintain cleanliness throughout the facility.
  • Build rapport with customers to facilitate sales of memberships and additional services.
  • Welcome and farewell members professionally and warmly.
  • Anticipate and respond to member needs promptly.
  • Provide excellent telephone service, ensuring accurate information is conveyed.
  • Utilize strong communication and problem-solving skills to address customer concerns, ensuring a pleasant experience.
Essential Skills:
  • Ability to manage multiple tasks efficiently.
  • Strong work ethic and decision-making capabilities.
  • Self-motivated with the ability to work independently.
  • Flexibility to work a rotating schedule.
  • Exceptional customer service skills, ideally in the fitness sector.
  • Enthusiastic and energetic demeanor.
  • Strong problem-solving abilities.
Minimum Qualifications:
  • Must be at least 18 years old.
  • A High School Diploma or equivalent is required.
  • Six months of face-to-face customer service experience in a retail setting is required; one year of fitness experience is preferred.
Physical Requirements:
  • Ability to stand and/or walk for the duration of the shift.
  • Open availability to work 20-25 hours per week.
  • A High School Diploma or equivalent is required.
  • Certification as a Fitness Trainer or Instructor is preferred.
The job requirements listed above are not exhaustive but reflect the general qualifications and responsibilities necessary for this position. The Company reserves the right to modify the job description as needed.

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