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Customer Service Operations Manager

2 months ago


Exton, Pennsylvania, United States Canteen North America Full time

Company Overview:

Canteen North America is dedicated to enhancing workplace experiences through innovative food and service solutions. We pride ourselves on our commitment to excellence and our ability to connect employees through quality offerings.

Position Summary:

As the Customer Service Operations Manager, you will play a pivotal role in overseeing daily operations related to customer service and logistics. Your primary responsibilities will include:

  • Managing the scheduling process for vending services and market operations.
  • Utilizing advanced scheduling software to optimize route management.
  • Coordinating merchandising efforts for each route to ensure product availability and presentation.
  • Acting as a backup supervisor for line operations when necessary.
  • Maintaining clear communication with drivers and customer service managers regarding operational changes.
  • Providing regular updates to senior management and facilitating effective communication with team members.
  • Performing additional duties as required to support operational success.

Qualifications:

The ideal candidate will possess:

  • A Bachelor's degree is preferred; however, a two-year college degree or equivalent experience is acceptable.
  • A minimum of 3 years of driving experience.
  • A valid Non-CDL Class C driver's license and a clean driving record.
  • 1-2 years of experience in a customer service role or related field.
  • Experience in route management, retail, and merchandising is advantageous.
  • The ability to operate or a willingness to learn how to use material handling equipment.
  • Experience in the food and beverage industry is a plus.
  • Excellent communication skills and a passion for delivering exceptional service.
  • The capability to travel to various client locations as needed.
  • The physical ability to lift up to 50 lbs consistently.

Benefits:

Canteen North America offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plan
  • Paid Time Off and Holiday Time Off
  • Employee Assistance Programs
  • Flexible Spending Accounts (FSAs)
  • Health and Wellness Programs
  • Discount Marketplace
  • Commuter Benefits
  • Pet Insurance

Join us in our mission to transform the workplace experience through exceptional service and innovative solutions.