Area Services Coordinator

1 week ago


Winter Haven, Florida, United States New Mexico Gas Co - Peoples Gas - Tampa Electric Full time

Elevate your career with us. Our workforce is our most valuable asset.

Be the guiding force that helps us maintain connections with our clients. If you seek a career that offers growth rather than just a job, New Mexico Gas Co - Peoples Gas - Tampa Electric is the ideal environment. We provide competitive compensation, a comprehensive benefits package, and opportunities for advancement in a welcoming and professional atmosphere. We celebrate diversity and the inclusion of all individuals, believing that our unique perspectives and talents are crucial to our success.

We are proud to serve a vast customer base and deliver clean, affordable, and reliable energy solutions. With over a century of service, we are committed to continuing this legacy through innovation and sustainable practices while prioritizing exceptional customer service.

POSITION OVERVIEW
The Area Services Coordinator will deliver administrative, technical, and coordination support for Distribution Design work management. Responsibilities include managing engineering specifications, overseeing meter installations, handling work orders and geographical information systems, data reporting, ticket dispatching, billing setups, and maintaining records. During emergency restoration efforts, the Coordinator will manage the associated systems and coordinate meal provisions for their designated service area.
Advancement within this role is contingent upon the value added to the organization through increased responsibilities and achievements, rather than solely on tenure.

JOB LEVEL 1: AREA SERVICES COORDINATOR
This entry-level position operates under general supervision, receiving guidance from supervisors and more experienced personnel. The Coordinator processes moderately complex projects while adhering to established policies and procedures.

KEY RESPONSIBILITIES
Due to the varying nature of tasks in each service area, the time spent on each responsibility may differ slightly.
1. Assemble new engineering work packages, including relevant work requests, engineering drawings, and maps, distributing them to the appropriate departments.
2. Process necessary permit documents and include them in the relevant packages. Work orders may encompass new services, upgrades, lighting, line clearance, customer complaints, scheduled outages, voltage issues, and line maintenance.
3. In the work order management system, accurately determine and input layout information for service entrances for underground residential distribution services and meters.
4. Utilize the geographical information system to draw proposed services and meters, ensuring correct electrical connectivity.
5. Maintain the central filing system and serve as the Records Coordinator for the assigned service area, adhering to records retention schedules.
6. Provide technical support related to Microsoft Office Suite, work management systems, and customer relationship management systems, generating reports and spreadsheets for management.
7. Assist and provide backup support to senior coordinators as needed, including dispatching tickets and handling service area inquiries.

QUALIFICATIONS
Education
Required: High School Diploma or GED
Preferred: Associate's Degree from an accredited institution

Licenses/Certifications
Required: Valid driver's license and a safe driving record.

Experience
Required: At least 3 years of relevant administrative or systems experience in a utility, engineering, construction, or customer service environment. A college degree may substitute for up to 2 years of experience.
Preferred: Experience in utility distribution and familiarity with company systems.

Knowledge/Skills/Abilities
Required: Proven performance with the potential for greater responsibility; ability to resolve non-routine issues independently; adept at meeting deadlines and managing multiple tasks; excellent customer service and interpersonal skills; proficiency in MS Office and data entry.

WORKING CONDITIONS
Normal office environment with occasional requirements to enter operational settings where personal protective equipment may be necessary.

PHYSICAL DEMANDS
Walking, bending, and prolonged sitting; lifting up to 20 lbs regularly; driving to various work locations.

COMPANY BENEFITS

We offer a competitive benefits package, including salary, retirement plans, paid time off, medical coverage, tuition assistance, wellness programs, and more.

STORM DUTY REQUIREMENTS
Participation in emergency response activities is a condition of employment.

Equal Opportunity Employer
We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



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