Customer Service Coordinator
5 days ago
Oversee customers' freight through tracing and tracking, ensuring timely and efficient delivery.
Maintain contact with airlines, trucking companies, and agents handling the freight to inform shippers and consignees of any issues.
Ensure service completion and customer satisfaction by resolving any problems that may arise during the shipping process.
Requirements- Effective communication and problem-solving skills
- Ability to work with multiple stakeholders, including airlines, trucking companies, and agents
- Strong organizational and time management skills
- Attention to detail and ability to multitask
Candidates should have a strong understanding of logistics and customer service principles, with the ability to work in a fast-paced environment and adapt to changing circumstances.
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