Customer Service Coordinator
17 hours ago
Holt Industrial Systems is seeking a highly motivated and organized Customer Service Coordinator to join our team in Houston, Texas. As a key member of our service team, you will be responsible for ensuring seamless customer service delivery, coordinating daily work, and maintaining accurate records.
Key Responsibilities:- Coordinate daily work in progress to meet department goals through prioritization and scheduling of resources
- Communicate effectively with customers, coordinators, and sales representatives regarding scheduling, quoting, and repairing equipment
- Ensure customer expectations are met and exceeded through timely communication and updates
- Collaborate with critical parts and service employees to deliver Legendary Customer Service
- Coordinate and follow up on customer service delivery expectations, including completion deadlines, job costs, quality of service, and invoicing
- Provide quotes for service work using Part and Service Quote software (PSQ)
- Maintain accurate and timely coordination of information and paperwork
- Generate purchase orders and validate timely entry into work orders in DBS systems
- Coordinate with Supervisors on opening and closing work orders daily
- Maintain department daily and monthly reports
- Work safely and adhere to all applicable safety policies and company procedures
- Working knowledge of computers and multi-line phone systems
- Knowledge of basic office practices, procedures, and processes
- Proficient in Microsoft Office products (Word, Excel, Outlook, etc.)
- Excellent verbal, written, and communication skills
- Exceptional customer service skills
- Excellent interpersonal skills to establish working relationships with multiple departments and levels of the organization
- Functional knowledge of key operating systems: DBS, Service Link, and MDS
- Functional knowledge of critical Sullair product applications: SIS and SIMSi
- Time management and prioritization skills
- Ability to work on multiple projects and deal effectively with employees, team members, and management
- Self-starter and ability to work independently
- High School diploma or equivalent preferred
- Three plus years of direct Sullair Service experience or five-plus years of industry experience in air compressors
- Valid driver's license
Holt Industrial Systems is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a safe and inclusive work environment.
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