Global Corporate Assistance Customer Service Coordinator
2 months ago
AIG is seeking a highly skilled and compassionate individual to join our team as a Global Corporate Assistance Customer Service Coordinator. As a key member of our customer support team, you will play a critical role in ensuring the well-being and safety of our clients while traveling abroad.
Key Responsibilities- Provide timely and effective support to clients in emergency situations, including travel disruptions, medical emergencies, and other crises.
- Collaborate with our Medical and Security teams, Travel Desk, and Leadership team to coordinate risk mitigation activities and ensure seamless support to clients.
- Utilize your excellent communication and problem-solving skills to resolve complex issues and provide solutions to clients.
- Work closely with our Provider Network Group to arrange medical evacuations and other support services as needed.
- Document all client interactions and case management activities to ensure accurate and efficient support.
- Fluency in English is required, with proficiency in German, French, Persian, and/or Farsi a plus.
- Previous experience in customer service, healthcare, or a related field is preferred.
- Excellent communication, problem-solving, and critical thinking skills are essential.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Strong attention to detail and ability to maintain confidentiality.
AIG is committed to providing a comprehensive benefits package that includes competitive salary, paid time off, medical, dental, and vision insurance, and a 401(k) retirement plan. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
As a Global Corporate Assistance Customer Service Coordinator, you will have the opportunity to make a meaningful impact on the lives of our clients and contribute to the success of our organization. If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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Houston, Texas, United States AIG Full timeAbout the RoleAIG is seeking a highly skilled and compassionate individual to join our team as a Global Corporate Assistance Customer Service Coordinator. As a key member of our customer support team, you will play a critical role in ensuring the well-being and safety of our clients while traveling abroad.Key ResponsibilitiesProvide timely and effective...
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Houston, Texas, United States AIG Full timeAbout the RoleThe Global Corporate Assistance Customer Service Coordinator is a critical position within AIG's operations, serving as the front-line of customer support in coordinating risk mitigation activities for clients traveling abroad.This role requires a high level of expertise in providing telephone support and emergency evacuation services, as well...
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