Customer Service and Logistics Coordinator

6 days ago


Houston, Texas, United States Chung's Gourmet Foods Full time
Job Title: Customer Service & Logistics Specialist

Location: Houston, TX

Company: Chungs Gourmet Foods LP, dba Chungs Gourmet Foods

Position Type: Full-Time, On-Site

About Us

Chungs Gourmet Foods has been a national leader in bringing restaurant-quality egg rolls, spring rolls, potstickers, dumplings, and other Asian-inspired appetizers and snacks to grocers, convenient stores, and other locations for nearly 40 years.

Job Overview

We are seeking a detail-oriented and proactive Customer Service & Logistics Specialist to join our team. This role is crucial in ensuring the seamless processing of customer orders, effective management of third-party logistics (3PL) providers, and maintaining excellent customer service.

Key Responsibilities
  • Order Processing: Receive and accurately input customer orders into the system, ensuring all details are correct and up-to-date, and in-line with contractual requirements.
  • Logistics Management: Coordinate with third-party logistics (3PL) providers to schedule pick-ups and deliveries, monitor shipment progress, and resolve any issues that may arise.
  • Customer Interaction: Serve as the primary point of contact for customers regarding their orders. Address and resolve inquiries or issues promptly, maintaining a customer-first approach.
  • System Utilization: Use Fishbowl, QuickBooks, One World Sync, Enterprise systems to track and manage order status, inventory, and customer information.
  • Data Entry: Perform accurate data entry and maintain detailed records of orders, shipments, and customer interactions.
  • Inventory Management: Review inventories available at each warehouse for shipment to optimize shipments/manage inventory.
  • Frozen Food Logistics: Apply knowledge of frozen food logistics to ensure that products are handled, stored, and transported according to industry standards and best practices.
  • UPC Management: Create and manage UPC numbers for new and existing products.
  • Daily Sales Report: Update internal team with daily sales reports, shipping manifests, and transfer orders.
  • Team Collaboration: Work closely with team members to ensure alignment and address any operational challenges.
  • Reporting: Generate and analyze reports related to order processing, inventory, and customer feedback.
Requirements
  • Education: Bachelor's Degree, additional qualifications in logistics, supply chain management, or related fields are a plus.
  • Experience: Proven experience in order management, logistics, or a related field, preferably with experience in frozen food logistics.
  • Technical Skills:
  • Proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP).
  • Experience with Fishbowl, QuickBooks, Enterprise systems.
  • Strong data entry skills with attention to detail.
  • Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and proactive attitude.
  • Customer-first approach with a focus on delivering exceptional service.
  • Ability to work effectively both independently and as part of a team.
Benefits
  • Health, dental, and vision insurance.
  • 401K.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.

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