Global Corporate Assistance Customer Service Coordinator

2 months ago


Houston, Texas, United States AIG Full time
About the Role

AIG is seeking a highly skilled and compassionate individual to join our team as a Global Corporate Assistance Customer Service Coordinator. As a key member of our customer support team, you will play a critical role in ensuring the well-being and safety of our clients while traveling abroad.

Key Responsibilities
  • Provide timely and effective support to clients in emergency situations, including travel disruptions, medical emergencies, and other crises.
  • Collaborate with our Medical and Security teams, Travel Desk, and Leadership team to resolve client issues and ensure seamless service delivery.
  • Utilize your excellent communication and problem-solving skills to analyze situations, identify solutions, and implement effective resolutions.
  • Document all client interactions and case management activities to ensure accurate record-keeping and compliance with regulatory requirements.
  • Work closely with our Provider Network Group to arrange medical evacuations, coordinate travel arrangements, and provide other support services as needed.
Requirements
  • Fluency in English is required, with proficiency in German, French, Persian, and/or Farsi a plus.
  • Previous experience in customer service, healthcare, or a related field is preferred, but not essential.
  • Excellent communication, problem-solving, and critical thinking skills are essential for success in this role.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple cases simultaneously.
  • Strong attention to detail, organizational skills, and ability to maintain confidentiality.
What We Offer

AIG is committed to providing a comprehensive benefits package that supports the health, wellbeing, and financial security of our employees. As a Global Corporate Assistance Customer Service Coordinator, you will enjoy a competitive salary, paid time off, medical, dental, and vision insurance, and a 401(k) retirement plan with a generous company match.

In addition, you will have the opportunity to work with a diverse team of professionals, develop your skills and expertise, and contribute to the success of a global organization that makes a positive impact on people's lives.



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