Logistics and Freight Customer Service Coordinator
4 days ago
PrideStaff is seeking a skilled Customer Service Representative to join our team in Northeast Houston, TX. As a Logistics and Freight Customer Service Coordinator, you will be responsible for managing client accounts, handling customer service calls, and coordinating with SSLs and Dray carriers to schedule pickups and deliveries.
Key Responsibilities:
- Manage client accounts for logistics and drayage services
- Handle customer service calls with efficiency and professionalism
- Coordinate with SSLs and Dray carriers to schedule pickups and deliveries
- Develop and implement customer service policies and procedures to enhance the overall customer experience
- Handle complex customer inquiries and resolve issues efficiently, ensuring customer satisfaction
- Collaborate with other departments to address customer needs and improve service delivery
- Conduct outbound calling initiatives to follow up on customer feedback and enhance relationships
- Maintain accurate records of customer interactions and transactions
Requirements:
- Proven experience in a customer service, account coordinator role or similar position
- Prior experience with Drayage services, contacting SSLs and coordinating with Dray carriers to schedule pickup and delivery is a huge plus
- High level of computer proficiency and in the use of Microsoft office applications including Word and Excel
- Excellent communication skills in English; bilingual proficiency in Spanish is highly desirable
- Experience in sales and inbound/outbound calling
- Ability to work in a fast-paced office environment
- Strong problem-solving skills with the ability to think critically under pressure
- A commitment to providing exceptional service and maintaining high standards of professionalism
PrideStaff is a staffing agency that helps companies find the right people for the right jobs. We're looking for a skilled Customer Service Representative to join our team in Northeast Houston, TX.
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