EVSE Technical Support Director
2 weeks ago
We are seeking a highly motivated individual to join our team as a Technical Support Manager for EVSE at Zero Impact Solutions. This is a mid to senior level role that requires excellent communication skills and a background in EVSE/OCPP customer service.
">The Job Overview
This position plays a key role in tracking project completion and serving as the primary point of contact with clients, collaborating closely with sales and engineering teams. The successful candidate will be responsible for coordinating scheduling between several service providers and the internal team's shifts to ensure 24/7 coverage for our EVOLV Charging platform.
">Responsibilities
- Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues related to billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
- Communicate department goals and other pertinent company information to members of the Technical Support team in a clear, accurate, and timely manner.
- Monitor the team's call and activity performance and provide coaching and training to encourage a culture of excellence.
- Work with the engineering team to quickly understand our EV charging ecosystem, industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
- Occasionally travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
The Ideal Candidate
We are looking for an experienced leader who has 3+ years of leadership experience and has excelled at leading a team of technically focused agents. The ideal candidate must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
">Requirements
- Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
- Must have 5+ years of customer technical support experience where you solved problems that were technical.
- Experience at building and staffing a technical support team from the ground up.
- Experience designing and maintaining a technical support program.
About Us
Zero Impact Solutions is a leading provider of end-to-end Renewable Energy solutions. We offer products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, and Hydroponic systems. Our company operates under several government rebate programs that ensure a steady and reliable flow of revenues.
">Salary Information
The estimated salary for this position is $120,000 per year, based on the requirements and responsibilities outlined in this job description. Please note that this is an estimate and may vary depending on factors such as location, experience, and qualifications.
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