IT Support Specialist
3 weeks ago
We are seeking an experienced IT Support Technician to join our mission-driven team at Alpha Omega Computer & Network Services, Inc. Our goal is to expand into the Defense Industrial Base (DIB) and CMMC compliance services market.
Job DescriptionIn this role, you will provide hands-on technical support, ensuring reliability, efficiency, and security across client environments. You will perform troubleshooting, proactive maintenance, technology deployments, and assist with resolving technical and customer issues.
You will serve as the first point of contact for customers seeking technical assistance over the phone or through our ticketing system, triaging issues as required. Troubleshooting and resolving Tier 2 client hardware and software-related issues in a timely manner is essential to ensure complete client satisfaction.
This role also involves processing onboarding and offboarding of employees across the entire client base, identifying recurring issues and developing solutions, including impact analysis.
Responsibilities:- Serve as the primary point of contact for customers seeking technical assistance over the phone or through our ticketing system.
- Troubleshoot and resolve Tier 2 client hardware and software-related issues in a timely manner.
- Process onboarding and offboarding of employees across the entire client base.
- Identify recurring issues and develop solutions, including impact analysis.
- Solve issues from our office utilizing company RMM tools.
The estimated salary for this position is $60,000-$80,000 per year, based on industry standards and location.
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