Technical Assistance Technician

4 days ago


Huntington Beach, California, United States Alpha Omega Computer & Network Services, Inc Full time
Job Overview: As an IT Support Specialist at Alpha Omega Computer & Network Services, Inc, you will play a critical role in ensuring the reliability and security of client environments. You will be responsible for providing technical assistance, troubleshooting, and resolving technical and customer issues. In addition, you will collaborate with vendors to evaluate new technology options and manage inventory of IT hardware and software.

Key Responsibilities:
  • Providing technical assistance and troubleshooting services to clients.
  • Resolving Tier 2 client hardware and software-related issues in a timely manner.
  • Processing onboarding and offboarding of employees across the entire client base.
  • Developing solutions for recurring issues, including impact analysis.
  • Solving issues from the office utilizing company RMM tools.
  • Documenting solutions and processes for resolution in the ticketing system.
  • Procuring necessary hardware and software for client environments.
  • Preparing devices for deployment, including imaging, software installation, configuration, and ensuring all client-specific settings are in place.
  • Collaborating with vendors to evaluate new technology options.

Requirements: 2-3 years of experience in a Service Desk Role, CompTIA A+ certification required, excellent communication skills, and ability to work under pressure. Estimated salary: $60,000 - $80,000 per year.

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