EVSE Technical Support Manager
3 days ago
We are seeking a highly motivated and experienced EVSE Technical Support Manager to join our team at Zero Impact Solutions. As a technical leader, you will play a key role in supporting and communicating updates with clients, collaborating closely with sales and engineering teams, and tracking project completion.
This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry. You will have the chance to work with a talented team of professionals who share your passion for sustainability and innovation.
Key Responsibilities:
* Coordinate scheduling between service providers and internal team shifts to ensure 24/7 coverage for our EVOLV Charging platform
* Act as frontline support for customer inquiries, providing timely and effective resolution to tickets and issues
* Communicate department goals and other pertinent company information to the Technical Support team in a clear, accurate, and timely manner
* Monitor team call and activity performance, providing coaching and training to encourage a culture of excellence
* Work with the engineering team to quickly understand our EV charging ecosystem and industry protocols (OCPP, OCPI, etc.)
* Occasionally travel into the field to provide hands-on technical support to high-value customers
* Maintain a deep understanding of the organization's products, services, and technical infrastructure
Requirements and Skills:
* Bachelor's degree in computer science, engineering, or a related field
* 3+ years of leadership experience, excelling at leading a team of technically focused agents
* Technical/diagnostic ability, analytical ability to diagnose problems above basics, and basic mechanical skills
* 5+ years of customer technical support experience solving technical problems
* Experience building and staffing a technical support team from the ground up
* Experience designing and maintaining a technical support program
We offer a competitive salary of $120,000 per year, comprehensive benefits, and opportunities for professional growth and development.
About Zero Impact Solutions:
* We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, and Hydroponic systems.
* Our company handles the entire flow of providing these products and services, beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. Join us in our mission to make a positive impact on the environment and communities we serve.
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