IT Technical Support Specialist
3 days ago
Key Responsibilities:
- Serve as the primary point of contact for users seeking technical assistance over the phone or in person
- Perform remote troubleshooting using diagnostic techniques and relevant questions
- Determine the best solution based on the issue and details provided by users
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
Requirements:
- 2+ years of experience in a helpdesk or IT support role
- Advanced MS Office Suite skills
- Familiarity with Helpdesk practices (ticket systems, team environment, etc.)
- Rely on instructions and pre-established guidelines to perform job functions
Estimated Salary: $55,000 - $65,000 per year
About Newlight Technologies Inc: As a leader in technology innovation, we strive to create a diverse and inclusive work environment that fosters growth and development. If you are a motivated and detail-oriented individual with a passion for IT, please consider joining our team.
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