IT Support Specialist

3 days ago


Huntington Beach, California, United States Newlight Technologies Inc Full time

The IT Support Specialist role at Newlight Technologies Inc. is a full-time position that requires strong technical skills and excellent communication abilities. The estimated salary for this position is around $60,000-$80,000 per year.

Job Description

This role serves as the first point of contact for users seeking technical assistance. The IT Support Specialist will perform remote troubleshooting, determine the best solution based on the issue, and provide accurate information on IT products or services.

Key responsibilities include serving as the first point of contact, performing remote troubleshooting, determining the best solution, providing accurate information, recording events and problems, following up with users, managing standalone printers/toners inventory, responding to telephone calls and requests, installing and upgrading PC software applications, hardware troubleshooting, setting up and configuring new Windows desktop/laptops or mobile devices, managing new hire and termed user accounts, providing basic training for users, and following all proper company and IT procedures.



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