Technical Support Manager

1 day ago


Huntington Beach, California, United States Zero Impact Solutions Full time

We are seeking a seasoned professional to lead our Technical Support team as a Technical Support Manager for EV Charging Solutions at Zero Impact Solutions. This is a challenging and rewarding role that requires strong leadership skills and a deep understanding of EVSE/OCPP customer service principles.

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The Job Overview

This position involves managing a team of technical support agents, coordinating scheduling between service providers and the internal team, and serving as the primary point of contact with clients. The successful candidate will work closely with sales and engineering teams to track project completion and resolve complex technical issues.

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Responsibilities

  • Manage a team of technical support agents to ensure timely and effective resolution of customer inquiries and issues related to billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
  • Communicate department goals and other pertinent company information to team members in a clear, accurate, and timely manner.
  • Monitor team performance and provide coaching and training to promote a culture of excellence.
  • Collaborate with the engineering team to understand our EV charging ecosystem, industry protocols (OCPP, OCPI, etc.), and how they affect product serviceability.
  • Occasionally travel into the field to provide hands-on technical support to high-value customers.
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Requirements

  • Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
  • Must have 5+ years of customer technical support experience with technical problem-solving.
  • Proven experience in leading technical support teams and designing/maintaining technical support programs.
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About Us

Zero Impact Solutions offers a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about renewable energy and committed to delivering exceptional results.

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Salary Information

The estimated salary for this position is $125,000 per year, based on the requirements and responsibilities outlined in this job description. Please note that this is an estimate and may vary depending on factors such as location, experience, and qualifications.



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