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Sales Account Executive

2 months ago

Irvine, California, United States PrideStaff Full time
Job Overview

Direct Hire Sales Account Executive for a leading electronics firm. Competitive salary range of $55K-62K annually, based on experience, along with a company sales incentive plan. This is a Full-Time role with a structured schedule of 8am-5pm, Monday through Friday, operating on a HYBRID basis, subject to adjustments. During the training phase, employees will work ONSITE four days a week and one day remotely.

The ideal candidate excels in establishing customer relationships swiftly and effectively. This individual will be crucial in addressing our clients' urgent product-related requirements. As a vital member of our Customer Success Center, the sales team is responsible for driving revenue and ensuring a premier customer experience.
This position will report directly to the Sales and Service Supervisor, fostering collaboration with both customer service and technical sales support teams. The successful candidate will play a significant role in a team-oriented environment, contributing to the overall success of sales and service operations.

Key Responsibilities:

  • Manage a high volume of customer interactions through calls, chats, and emails, while processing orders in real-time.
  • Exhibit exceptional multitasking skills to efficiently resolve customer inquiries and provide immediate assistance.
  • Generate and present real-time quotes to clients, demonstrating a comprehensive understanding of product pricing and offerings.
  • Ensure precision and quality in delivering pricing information, upholding the company's commitment to same-day service.
  • Skillfully identify and understand the specific purchasing needs of clients, utilizing effective questioning techniques to uncover their requirements.
  • Exercise sound business judgment to determine additional support or escalation as necessary.
  • Conduct outbound calls to follow up on sales inquiries or perform customer discovery regarding their purchasing needs.
  • Maintain customer satisfaction and loyalty during challenging interactions by employing excellent conflict resolution skills, resulting in a positive customer experience.
  • Communicate and collaborate across departments to provide accurate, up-to-date information both internally and to clients.
  • Contribute to gathering essential information for the continuous improvement of customer experience and driving company strategy.
  • Adhere to established sales processes and guidelines to ensure consistency and quality in service delivery.
  • Engage in ongoing training and development programs to enhance customer service and sales skills.
  • Meet daily qualitative and quantitative targets for yourself and your team, achieving all objectives for service, productivity, and quality.

Qualifications:

  • 1+ years in a fast-paced customer-facing sales or service environment.
  • High School Diploma required; college degree preferred.
  • Experience in technology-related B2B sales is preferred.
  • Proven track record of exceeding established sales quotas.
  • Preferred experience in managing interactions across multiple brands and utilizing various internal systems, including Enterprise Resource Planning (ERP) systems.

Essential Knowledge, Skills, Abilities, and Personal Traits:

  • Must embody the company's core values of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
  • A commitment to achieving and surpassing sales targets, focusing on delivering measurable results and contributing to the overall success of the sales organization.
  • Ability to clearly and persuasively articulate ideas, both verbally and in writing, to effectively convey the value proposition of products or services.
  • Proficient in actively listening to customer needs and concerns, allowing for a deep understanding of client requirements and the ability to tailor sales pitches accordingly.
  • Strong problem-solving skills to effectively address customer challenges and objections, turning them into opportunities for successful sales.
  • Ability to adapt to various customer personalities, industries, and changing market conditions to tailor sales strategies for maximum effectiveness.
  • Demonstrate computer proficiency in Microsoft Word, Excel, and Outlook, with the capability to use multiple programs concurrently, including CCaaS platforms.
  • Motivation and ability to quickly learn new concepts and adapt to a dynamic, fast-paced environment.
  • Exhibit a strong work ethic through collaboration with peers, fostering a culture of teamwork.
  • Strong organizational and time management skills to prioritize and manage multiple opportunities simultaneously, ensuring efficient use of time and resources.