Healthcare Patient Liaison
2 weeks ago
In the dynamic landscape of U.S. healthcare, navigating through complexities can be challenging. At Amaze Health, we are committed to equipping our patients with essential tools, resources, and medical assistance, empowering them to take control of their healthcare journey. We prioritize partnership with our patients, ensuring a supportive experience tailored to their needs.
We seek a self-sufficient, engaging, and quick-learning individual to enhance the experience of our members consistently.
Key Responsibilities:
- Serve as the primary contact for effective follow-up on claims, patient inquiries, and resolution of denials.
- Provide updates regarding benefits investigations related to members' financial responsibilities, including co-pays and co-insurance.
- Act as a patient advocate, facilitating communication between patients, insurance providers, and medical offices.
- Embrace the challenge of persistently addressing insurance claims while advocating for patient needs.
- Exhibit a comprehensive understanding of claim requirements and perform necessary billing tasks accurately, including evaluating and correcting billing edits, claim transmissions, and rejections.
- Manage insurance and patient correspondence, maintaining a thorough history of interactions within the electronic medical record (EMR).
- Demonstrate resourcefulness and emotional intelligence to identify challenges and collaborate on potential solutions.
- Ensure access to a remote workspace equipped with high-speed internet and privacy.
Qualifications:
- A minimum of 3 years of experience in financial counseling, patient financial services, or insurance follow-up within a healthcare or health insurance context, covering any aspect of the revenue cycle process.
- At least 2 years of experience in patient communication, researching, and documenting insurance information.
- Required experience in billing and coding; a medical billing certificate is preferred.
- Exceptional communication and customer service skills, with a focus on assisting patients in a healthcare setting.
- Bilingual proficiency in Spanish and English is preferred.
- High school diploma or equivalent is required; an associate degree is preferred.
Compensation ranges from $25/hr to $30/hr, based on experience.
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