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Healthcare Patient Liaison

2 months ago

Dallas, Texas, United States Amaze Health Full time
Job Overview

Amaze Health is committed to transforming the healthcare experience in the U.S. by providing patients with the necessary tools, resources, and medical support to navigate their healthcare journey effectively. Our mission is to partner with patients, ensuring they receive personalized care tailored to their needs.

Role Summary:
The primary focus of this position is effective communication. We prioritize connecting our members with a live representative whenever they reach out. As a Patient Advocate, you will engage with members through various communication channels, including phone, chat, email, and our online portal. Collaborating closely with our medical team, you will ensure that members receive the necessary care and information to make informed healthcare decisions.

Key Attributes for Success:
To excel in this role, candidates should possess the following qualities:

  1. Personable: Ability to engage and build rapport with every caller.
  2. Tech-Savvy: Comfort with technology is essential, as we continuously enhance our platforms and utilize multiple Microsoft Office applications.
  3. Self-Confident: Capability to exercise sound judgment in addressing patients' needs.
  4. Service-Oriented: A genuine passion for delivering exceptional service levels.

Responsibilities:
The Patient Advocate will:

  • Act as a liaison between patients, insurance providers, and medical offices.
  • Advocate for patients by persistently managing insurance claims.
  • Provide updates regarding benefits investigations related to members' financial responsibilities.
  • Utilize resourcefulness and emotional intelligence to identify challenges and collaborate on solutions.
  • Maintain a remote workspace equipped with high-speed internet and privacy.

Qualifications:
Applicants should meet the following criteria:

  • Minimum of 3 years of experience in an emergency room, urgent care, or busy primary care environment.
  • At least 2 years of experience in patient communication, research, and documentation of insurance information.
  • Active, unrestricted license as a Medical Assistant (MA), EMT, Paramedic (EMT-P), Licensed Practical Nurse (LPN), or Registered Nurse (RN).
  • Exceptional communication and customer service skills, particularly in a healthcare setting.
  • Bilingual in Spanish and English is preferred.
  • High school diploma or equivalent required; associate degree preferred.

Compensation:
The position offers a competitive pay range of $25/hr to $45/hr, commensurate with experience and licensure.